Ticket office
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What it really means
The staffed counter at a station where you can buy tickets and ask questions. Useful for complicated journeys, railcard discounts or when the machines confuse you. Many small stations now only have machines.
Chinese explanation
车站的人工售票窗口，可以买票和咨询。行程复杂、要用优惠卡折扣或看不懂售票机时特别有用。许多小站现在只有自助售票机了。
Example conversation
A: This machine will not accept my railcard discount.
B: Go to the ticket office, the staff there will sort it out for you.
A：这台机器不认我的优惠卡折扣。
B：去人工售票窗口吧，工作人员会帮你搞定。
Official sources
Rules and amounts change — confirm important details with the official source.
All Transport
Reviewed by the UK Decoded editorial team
· Last checked 24 July 2026 · Report a mistake