Reporting repairs
Neutral Neutral
What it really means
Telling the landlord or agent about problems: broken boiler, leaks, damp, broken locks. Always report in writing (email or the agent's portal) and keep copies — this creates a record if things are not fixed. Landlords must handle most major repairs; Shelter lists their duties.
Chinese explanation
向房东或中介报告问题：锅炉故障、漏水、潮湿、门锁损坏等。务必书面报告（邮件或中介系统）并保留副本——如果问题拖着不修，这就是证据。主要维修由房东负责；Shelter 网站列出了房东的义务。
Example conversation
A: The kitchen tap’s been leaking for a week.
B: Have you reported it by email? A phone call leaves no record.
A：厨房水龙头漏了一个星期了。
B：你发邮件报修了吗？打电话可留不下记录。
Official sources
Rules and amounts change — confirm important details with the official source.
Go deeper
All Renting & Housing
Reviewed by the UK Decoded editorial team
· Last checked 24 July 2026 · Report a mistake