eConsult / online consultation

EE-kuhn-sult /ˈiːkənsʌlt/

Neutral Neutral

What it really means

An online form on your surgery's website where you describe your problem, and the practice replies or books you in. Many surgeries prefer this for non-urgent issues.

Chinese explanation

在线问诊表单：在诊所官网填写你的情况，诊所会回复或为你安排就诊。很多诊所建议非紧急问题用这种方式。

Example conversation

A: I can never get through on the phone. B: Fill in an eConsult on their website — they usually reply the same day.

A：我总是打不通诊所电话。 B：在他们网站上填个eConsult表单，通常当天就会回复。

What you could say back

“I'll try that instead.”

Related phrases

Telephone consultation The 8am rush

Official sources

Rules and amounts change — confirm important details with the official source.

Go deeper

Dentists and Opticians in the UK: Costs, NHS Bands and How to Get Seen How the NHS Works: Where to Go When You Are Ill in England Mental Health Support in the UK: Where to Turn and How It Works

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Reviewed by the UK Decoded editorial team · Last checked 24 July 2026 · Report a mistake