Can I ask what it's regarding?

Neutral Polite

What it really means

A question receptionists often ask when you book. They are trained to ask so they can choose the right appointment type. You can answer briefly, or say it's personal.

Chinese explanation

预约时前台常问的问题："方便问一下是什么事吗？"这是为了安排合适的号。你可以简单回答，也可以说是私人问题。

Example conversation

A: I\'d like to see a doctor, please. B: Of course. Can I ask what it\'s regarding? A: I\'ve had stomach pain for a few days.

A：你好，我想看医生。 B：好的。方便问一下是什么问题吗？ A：我肚子疼了几天了。

What you could say back

“It's a bit personal — I'd rather explain to the doctor.”

Related phrases

Receptionist I'd like to book an appointment

Official sources

Rules and amounts change — confirm important details with the official source.

Go deeper

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Reviewed by the UK Decoded editorial team · Last checked 24 July 2026 · Report a mistake