Interpreter
What it really means
The NHS can provide a free interpreter (including Mandarin and Cantonese) for appointments — ask the receptionist when you book. It's better than relying on a friend, especially for anything complicated or private.
Context, tips & common mistakes
The NHS provides professional interpreters, including British Sign Language, free of charge — state the language you need when booking and the service must arrange it, whether in person or by phone during the consultation. NHS 111 can also connect interpreters, and pharmacies increasingly offer language support.
Resist the natural instinct to rely on a relative or friend: medical vocabulary defeats casual bilingualism, embarrassment censors symptoms in both directions, and children should never be put in the position of interpreting a parent's diagnosis. A professional interpreter is bound by confidentiality and changes nothing about your care. If an interpreter was promised and does not materialise, rebooking is legitimate — accuracy in a medical conversation is worth the delay.